Refund policy
What happens when something needs to go back.
Change of mind
Pieces cannot be returned or exchanged because you have changed your mind, or because a size does not suit you. Please check the size guide before ordering — every product page also carries the model's height and the size she is wearing, and you are welcome to ask us before you buy if you are between sizes.
You pay the courier in cash when your order arrives, so nothing is taken from you until the parcel is in your hands.
Faulty or incorrect items
This is different, and it is always put right at our cost. If something arrives damaged, faulty, or is not what you ordered, message us with your order number and a photograph and we will arrange a replacement or a refund. A fault on our side is never your expense.
Refunds on cash on delivery
Because you pay in cash, there is no card to refund. Where a refund is due it is arranged directly with you — cash collected when the item comes back, a bank transfer, or store credit, whichever suits you.
Cancelling before it ships
While an order is still awaiting confirmation or being prepared, it can be cancelled outright at no cost. Get in touch as soon as you can. Once it has gone to the courier it can no longer be stopped.
Needs confirming: Have a lawyer read this before launch. Refusing change-of-mind returns is your decision to make and is written here as you asked, but Lebanese consumer protection law (Law 659/2005) gives buyers certain rights that a shop's own terms cannot sign away — particularly on goods that are faulty, misdescribed, or not as pictured. Nothing above limits those rights, and it should not be edited to try to.
Shipping and returns covers how delivery works. Get in touch about a specific order.